If you've been holding off on sending in that unresponsive Rock Band drumset, snapped drum pedal or faulty Stratocaster for replacement by EA, it may be too late. There has always been a 60-day warranty on these instruments, but now EA is enforcing it by requiring you to submit a receipt before accepting your instrument for one of its replacement plans. So keep that receipt, and act fast if you have any problems at all.
On a personal note, I got a wireless Stratocaster back in March when they launched. It had a very poor tilt sensor that invariably cost me notes when I tried (usually unsuccesfully) to trigger it. Gamestop told me I was better off returning it to EA since they projected shortages of this model (in part since the sensor issue was fairly widespread) so I sent it in. It's been nearly six weeks now, and I still haven't received a replacement. Late last month, a phone support rep offered me a complimentary wired guitar as a make-good for the delay and a vague promise that I should see a new wireless axe sometime in June. Today, after yet another call to enquire about both guitars, I was told the wired one would come someday (it's apparently not tracked and up to the "warehouse" to ship out whenever they get to it) but the rep expedited my wireless replacement and issued me return tracking to receive it in the next 7-10 days. It was when the new RMA was opened to ship the replacement guitar that I saw this mail requesting a receipt to validate my purchase:
On a personal note, I got a wireless Stratocaster back in March when they launched. It had a very poor tilt sensor that invariably cost me notes when I tried (usually unsuccesfully) to trigger it. Gamestop told me I was better off returning it to EA since they projected shortages of this model (in part since the sensor issue was fairly widespread) so I sent it in. It's been nearly six weeks now, and I still haven't received a replacement. Late last month, a phone support rep offered me a complimentary wired guitar as a make-good for the delay and a vague promise that I should see a new wireless axe sometime in June. Today, after yet another call to enquire about both guitars, I was told the wired one would come someday (it's apparently not tracked and up to the "warehouse" to ship out whenever they get to it) but the rep expedited my wireless replacement and issued me return tracking to receive it in the next 7-10 days. It was when the new RMA was opened to ship the replacement guitar that I saw this mail requesting a receipt to validate my purchase:
Thank you for contacting Electronic Arts regarding your Rock Band Wireless GuitarThe rep immediately validated me since they had received my old guitar almost a month ago (and less than a month after launch), but others may not fare so well...
In order to proceed with the shipment of your item, we will need to verify that you are within the 60-day Hardware Warranty period. Please visit our FAQ for details on how to submit your receipt. Once we verify your eligibility, you will receive another e-mail letting you know that your shipment is on its way!
Comments (1)
Wow, I am so glad my physical limitations prevent me from playing these music games. They seem far too addicting and far too much trouble. Repetitive motion gives me migraines so I can't touch Rock Band or many driving games. I have to comment on your gaming update on twitter. Good luck getting through all those, and finishing GTA4. Anyone here play the Fallout games? I trust the OXM quote "It is Oblivion with guns." So I am going to be purchasing it, but debating on the more expensive editions. I regret not getting the Collectors Ed of Mass Effect, I don't want to make the same mistake twice.
Posted by razorace1
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June 10, 2008 9:11 PM
Posted on June 10, 2008 21:11