At the
Child's Play charity auction last year, you may recall that I won the
Peggle pack from PopCap - which included an iPod Classic. I was
shocked and dismayed to find that about 25 music videos I had purchased from the iTunes store a few years back simply refused to sync to the new device, kicking out an error stating they were in an incompatible format.
As it turns out, the issue wasn't limited to just that device. All of our iPods refused to sync about half of the videos we had purchased. But it took me awhile to figure this out since I hadn't sync'd them in six months due to
my most recent iTunes disaster (every couple of years, no matter how careful I am, I accidentally nuke iTunes' internal database trying to move my expanding collection to larger storage). The files themselves were untouched, but I had to link them back up manually or lose all of my metadata (ratings, playlists, etc).
iTunes support tried to blame it on me since the files wouldn't playback video properly on my Windows PC either (though audio was fine). After troubleshooting it myself since iTunes technical support was worthless with what is actually a common problem, I found that I simply had to turn off Direct3D video acceleration in the QuickTime control panel.
After that, tech support bounced me back to sales support since the files played fine on my PC but clearly needed to be replaced to sync to my iPod. That's when I found that sync'ing my older devices caused iTunes to remove the videos, which had previously played fine - so I ruled out firmware as the culprit. To top it off, trying to repurchase the same music files with credits given to me by iTunes support generated an unusual 1008 error. The solution was to turn off the shopping cart and use 1-Click purchasing. This approach worked for all of the videos, and I've been credited for a few videos that were pulled from the library since I bought them and are, alas, no longer available. The old versions of these songs still work on my PC but will apparently never again sync to our iPods.
Ultimately, the problem cost me more time and effort than the $30 that the videos originally cost me - and I can't say the experience has endeared me any more to Apple. I won't be buying any more video collections, though I will continue to purchase songs and, on rare occasions, albums.
-=Gamewatcher